Website Terms of Service

Website Terms of Use

Ownership of Site

Welcome to the Survey.com website located at www.survey.com (“the Site”). The Site is the property of BET Information Systems, Inc. that operates the Survey.com services (“Survey.com”).

Agreement to Terms of Use

THESE TERMS WILL GOVERN YOUR USE OF THE SITE. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Survey.com reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. Any such modification shall be effective immediately upon posting unless some other effective date is expressly stated. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Survey.com grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

Privacy

Your use of the Site is governed by the Survey.com Privacy Policy, and its terms are made a part of these Terms of Use by this reference. You can view the Survey.com Privacy Policy here. Survey.com reserves the right, and you authorize us, to use and assign all information provided by or collected from you when using or visiting the Site in any manner consistent with our Privacy Policy.

Site Content

The Site is provided on an “as is” and “as available” basis and may use internet services that are not under Survey.com’s direct control. While Survey.com strives to provide accurate descriptions of our products and services, we do not warrant that the descriptions, pricing, or other content on the Site are accurate, complete, or current. We do not warrant that the Site or its features will be accessible at all times or that it will function in an error-free, timely or secure manner. Survey.com does not warrant that the Site will be free from computer viruses, system failures, worms, trojan horses or other harmful components or malfunctions, including during hyperlink to or from third-party websites. Survey.com reserves the right to cease operating the Site or any of its features at any time.

Intellectual Property

All content on this Site including without limitation graphics, logos, trademarks, images, and software is, and shall continue to be, the property of Survey.com or its content suppliers and is protected under applicable copyright, patent, trademark, and other proprietary rights. Any copying, redistribution, use or publication by you of any such content or any part of the Site is prohibited, except as expressly permitted in this Terms of Use. Under no circumstances will you acquire any ownership rights or other interest in any content by or through your use of this Site.

Site Use

Survey.com grants you a limited, revocable, nonexclusive license to use the Site solely for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. You agree not to copy content from the Site, reverse engineer or hack into the Site, or use materials, products or services in violation of any law. Your use of this Site is at the discretion of Survey.com who may terminate your access and use at any time. You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Survey.com or others.

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Survey.com server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.

You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Survey.com reserves the right to bar any such activity.

Links to Other Sites

The Site may provide links to other websites. This Site’s Terms of Use or Privacy Policy may not apply to those other linked websites, which may have their own terms and policies. Such linked websites are not under Survey.com’s control, and Survey.com is not responsible for and does not endorse the content of such linked websites, including any information or materials contained on such linked websites. You should review the terms of use and privacy policies of any other websites that you visit.

Limitation of Liability

YOU EXPRESSELY UNDERSTAND AND AGREE THAT TO THE EXTENT PERMIITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL SURVEY.COM OR ITS AFFILIATES OR CORPORATE PARTNERS BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, DATA, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO THE SITE, YOUR SITE USE, OR THE CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FOR EXAMPLE, SURVEY.COM SHALL NOT BE LIABLE TO YOU FOR ANY OF THE FOLLOWING TYPES OF DAMAGES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE (WHETHER SUCH LOSS OR DAMAGE WAS FORESEEABLE, KNOWN OR OTHERWISE): (I) LOSS OF REVENUE; (II) LOSS OF ACTUAL OR ANTICIPATED PROFITS; (III) LOSS OF THE USE OF MONEY; OR (IV) LOSS OR CORRUPTION OF, UNAUTHORIZED ACCESS TO, OR DAMAGE TO, DATA, DEVICES, SYSTEMS, OR PROGRAMS. THE ABOVE LIMITATIONS MAY, IN WHOLE OR IN PART, NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE OR WITH ANY CLAUSE OF THESE TERMS, AS YOUR SOLE AND EXCLUSIVE REMEDY YOU MAY CEASE ALL OF YOUR SITE USE. IN NO EVENT WILL SURVEY.COM’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID SURVEY.COM IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100). THE EXLCUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SURVEY.COM AND YOU.

Indemnification

You agree to indemnify, defend and hold Survey.com and our partners, officers, directors, employees, agents and affiliates, harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or expenses (including but not limited to Attorney’s fees) arising from: (i) your use of and access to the Site; (ii) your violation of any terms of this Terms of Use; (iii) your violation of any third-party right, including without limitation any copyright, property, privacy or confidentiality right; or (iv) any claim that your use of the Site caused damage to a third party.

Governing Law and Disputes

By visiting and using the Site, you agree the Federal Arbitration Act, applicable federal law, and the law of the State of Delaware, without regard to its principles of conflicts of laws, will govern this Terms of Use and your use of the Site, and any dispute of any sort that might arise between you and Survey.com.

Disputes between you and Survey.com – ARBITRATION

If a dispute arises between you and Survey.com, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. To that end, you agree to first contact Survey.com Customer Support via the contact information below to describe the problem and seek a resolution. If that does not resolve the issue, then you and Survey.com agree that any dispute or claim relating to your use of the Site will be resolved through binding arbitration and be governed by the Federal Arbitration Act (“FAA”) to the fullest extent permissible by law, rather than in court, except that you may assert claims in small claims court if your claims qualify. In addition, you and Survey.com both agree that either party may bring suit in court to enjoin infringement or other misuse of intellectual property rights. If for any reason a claim proceeds in court rather than in arbitration, you and Survey.com each waive any right to a jury trial.

You and Survey.com agree that each may bring claims or disputes against the other, to the maximum extent permitted by the FAA, only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative action. Further, unless both you and Survey.com agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of representative or class proceeding. Notwithstanding the foregoing, this arbitration agreement does not preclude you from bringing issues to the attention of federal, state or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. This entire arbitration provision shall survive the termination of these Terms of Use and the termination of your use of the Site.

Arbitration Location and Procedure

To begin an arbitration proceeding, you must send a certified letter requesting arbitration and describing your claim to Survey.com Legal Department at the following address: 1 Beacon Street, Boston, MA 02108. Such notice shall be deemed given when received by Survey.com by letter delivered by nationally recognized overnight delivery service or first-class postage prepaid mail. The arbitration will be conducted by the American Arbitration Association (“AAA”) under its rules, including the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes of the AAA, as modified by this Terms of Use (collectively, “AAA Rules”). The AAA Rules and costs are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitrator shall be selected pursuant to AAA Rules and unless you and Survey.com otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and Survey.com submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Arbitrator’s Decision

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgement on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and amounts of damages for which a party may be held liable. The arbitrator may award discretionary or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

Severability

If any provision of this Terms of Use shall be adjudged by any court of competent jurisdiction or arbitrator to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms of Use will otherwise remain in full force and effect.

Relationship of the Parties

Nothing contained in this Terms of Use shall be construed to make either party a partner, joint venturer, employee or agent of the other party, and neither party shall hold itself out as such. Neither party has any right or authority to incur, assume or create, in writing or otherwise, any warranty, liability or other obligation of any kind, express or implied, in the name of or on behalf of the other party.

Complete Agreement

The Terms of Use, including any terms, conditions and policies expressly referenced herein, together with any legal notices published on the Site, shall constitute the complete understanding and agreement between you and Survey.com in relation to your use of the Site, and shall supersede and cancel any prior or contemporaneous understandings and agreements, except as expressly provided otherwise by Survey.com.

Contact us

If you have any questions or comments about the Site or about the Terms of Use, please contact us by email at: [email protected]

Latest update applies from: 19^th January 2026