Privacy Policy | Survey.com

The site Survey.com (“Survey.com”, “we”, “us”, “our”) and the mobile applications Merchandiser by Survey.com and Survey Retail (“Application” or “Applications”) are operated by BET Information Systems, Inc. (“BET”). This Privacy Policy provides information about Survey.com’s policies with regard to personal information. This policy covers our Survey.com site (“Site”), mobile applications, and related services (collectively the “Services”) to our users (“User”, “Users”, “you”, “your”). Your access to and use of the Services is subject to the Survey.com Terms of Services which you can find at https://survey.com/Home/MobileTandC. Defined terms not defined in this Privacy Policy are defined in the Survey.com Terms of Service.

This Privacy Policy will explain what personally identifiable information (“Personal Information”) and other information is collected from Users of the Services, how it is used, and with whom it is shared.

By voluntarily providing us with Personal Information, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Information to the Services, you acknowledge and agree that such Personal Information may be transferred from your current location to Survey.com’s offices and servers and to the authorized third parties referred to herein.

What Personal Information Does Survey.com Collect?

Information You Provide:

We receive and store any information you enter on the Application, Site, successor websites, or any other Services we offer, or give us in any other way, including information you send us via email, telephone, SMS, and social media operated by Survey.com. To register an account with Survey.com (“Account”), you are required to provide personal information including your first and last name, phone number, and email address. You may also be required to provide general demographic information, income, tax information, as well as non-identifying information such as your gender, date of birth, and zip code. Certain projects require Survey.com to ship materials to you, and if you participate in such projects, you must provide your shipping address or post office box information.

Your information also includes information you choose to share on the Survey.com Site, App, or other Services, including but not limited to photos of you, social media profiles, resumes, certifications, and the information you provide to us as part of the Store Visit Deliverables. We also receive non-identifying information such as the time, date, and location you used our Application, and the time, date, and location you took photos or videos.

Additional information you may provide include your PayPal account information (to receive payments by that method), or checking account information (if you choose to be paid via direct deposit).

Automatic Information:

We receive and store certain types of information whenever you interact with us. Like many websites, we use “cookies,” and we obtain certain types of information when your Web browser accesses the Field Agent Site. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.

We may also automatically collect certain information when you provide information to the App, such as your location/GPS coordinates (if you enable this feature), a device identifier (but not the UDID), MAC address, and wireless service provider. You can enable or disable location services when you use the App at anytime, through your mobile device settings. However, if you disable location services, you might not be able to participate in any or all jobs provided in the App. This location information is not treated as personal information unless we combine it with or link it to any of the personally identifiable information mentioned above.

Communications Information:

By registering an Account with Survey.com, you will receive communications from Survey.com about Projects, operational information, status updates, transaction updates, as well as notices in connection with your account and other information relevant to your participation and use of the Site, Application, and Services. These communications will be delivered via phone, email, push notification, and/or SMS. You may opt out of these communications by changing the settings at the application or device level in you mobile device; however, in doing so, you will lose certain essential functionality. If you wish to opt-out of non-essential communications, such as Newsletters, you may do so by unsubscribing to them.

How We Use Your Personal Information:

Survey.com collects and uses your personal information to create and manage your account, communicate to you about the Application and Service, process your transactions, provide service and support, respond to Requests, respond to inquiries, resolve disputes and/or trouble shoot, display information that is customized to your account, and improve the quality of the Site, Application, and the Service.

We may also use your Personal Information to create Anonymous Information records by excluding information that makes the information personally identifiable to you.

Does Survey.com Share the Personal Information It Receives?

Except as set out in this Privacy Policy, Survey.com does not disclose or sell your personal information to any third parties.

We may disclose certain personal information, including:

to third party vendors who help us provide the Site, Application, or Services;
to Survey.com Clients;
to third parties to whom you ask us to send personal information;
to a parent company, subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy; to a company that merges with us, acquires us, or purchases our assets (including in bankruptcy), in which case such company may continue to process your personal information as set forth in this Privacy Policy; or
If we believe in good faith that such disclosure is necessary to (a) resolve disputes, investigate problems, or enforce our EULA; (b) comply with relevant laws or respond to requests from law enforcement or other government officials relating to investigations or alleged illegal activity, in which case we can (you authorize us to) disclose Personal Information without subpoenas or warrants served on us; or (c) protect and defend our rights or property or the rights and property of you or third parties.

Anonymous Information:

We reserve the right to disclose Anonymous Information without restriction, including to our Mobee Customers and to third party vendors who may help us enhance or provide the Service.

Controlling Your Information:

You can review and/or change certain of your Personal Information through the Service. You authorize us to use and disclose any new or modified information that you provide in accordance with this Privacy Policy, and you agree that we are under no obligation to delete or modify information that you have previously chosen to provide us. Please remember that if we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.

You can close your Account by contacting us with a request that we delete your account and information. We will take action to delete your information as soon as we deem practical, but we may retain certain Personal Information to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our EULA, and take other actions otherwise permitted by law.

Disputes:

If you choose to use our Services any dispute over privacy is subject to this Privacy Policy and our Terms of Service, including limitations on damages, arbitration of disputes, and application of the law of the state of Delaware. If you have any concern about privacy at Survey.com, please contact us with a thorough description, and we will try to resolve it.

Links to Other Web Sites:

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by Survey.com (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that Survey.com endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Security:

We take precautions designed to protect your Personal Information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. While we use encryption to protect sensitive information transmitted online, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Information to Survey.com via the Internet.

We also protect your information offline. Only personnel who need the information to perform a specific job function (such as mailing you materials, contacting you about a Project, or processing a Payment) are granted access to your personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a reasonably secure environment.

Children:

Survey.com does not knowingly collect Personal Information from children under the age of 13. In fact, as per the Terms of Service (see here https://survey.com/Home/MobileTandC), you must be 18 to use the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information on the Site, Application, or Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to Survey.com through the Site, Application, or Services, please contact us, and we will endeavor to delete that information from our databases.

Changes to Survey.com’s Privacy Policy:

The Services and our business may change from time to time. As a result, at times it may be necessary for Survey.com to make changes to this Privacy Policy. Survey.com reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Information. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Contacting Survey.com:

If you have any questions or concerns regarding this Privacy Policy, contact us at support@survey.com.

B.E.T. Information Systems, Inc. 2019