How a Frozen Fruit Brand Recovered $550K in Lost Sales by Improving Shelf Performance

Retail Performance Suite

/ Frozen fruit brand OOS solution

By improving retail visibility and responding to inventory gaps in real time, a fast-growing frozen fruit snack brand strengthened product availability, reduced out-of-stocks, and unlocked new growth opportunities across nearly 2,000 Target stores.

Target stores visited nationwide 

of stores had insufficient inventory 

0 %

reduction in OOS within 8 weeks

0 %

in estimated lost sales identified

$ 0 k

potential ROI

0 %

The challenge

After being acquired by a larger CPG company, a fast-growing frozen fruit snack brand set its sights on national expansion. Despite securing shelf space across nearly 2,000 Target stores, recurring out-of-stock issues limited product availability and created missed sales opportunities.

Without real-time visibility into inventory and execution gaps, the brand struggled to identify issues quickly, prioritize corrective action, and ensure products remained available when shoppers were ready to buy. To support growth, the team needed a smarter way to monitor availability and improve retail performance at scale.

The Survey Solution

The brand partnered with Survey to gain real-time visibility into product availability and execution conditions across its Target footprint.

The program included:

Store-level visibility into inventory and availability issues
Real-time identification of out-of-stock events
Rapid corrective action to address performance gaps
Improved shelf presence and planogram compliance
Ongoing monitoring to reduce recurring availability issues

By connecting retail insights with targeted execution, the brand was able to identify issues faster, respond more effectively, and continuously improve shelf performance.

The Results

of stores visited were not adequately stocked for restocking 

0 %

reduction in out-of-stock rates in just one week 

0 %

in estimated lost sales exposed and addressed 

0 k

potential ROI — driven by improved inventory availability and field execution 

0 %

Faster product

rotation and stronger retail partnerships

The program delivered significant improvements in product availability, execution quality, and sales performance. By combining retail visibility with targeted action, the brand reduced out-of-stocks, recovered lost sales opportunities, and built a more scalable approach to supporting retail growth.

“Survey gave us the visibility, speed, and scale we were missing. By identifying availability issues early and taking action quickly, we were able to turn shelf gaps into measurable growth opportunities.”

"What’s important is we reduced out-of-stocks from 50% to 15% by the end of the campaign. Then during our Walmart pilot, the ops team called saying they’d seen 40% more orders than forecasted—Survey had been running for eight weeks, and the impact was clear."